Terms and conditions
At RAW, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items. All prices are incl VAT.
RAW receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard and paypal. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.
RAW strives to ship orders as quickly as possible. As a large part of Raw´'s jewelery is not mass production, but handmade jewelery which is produced to order, the delivery time can vary from 4-6 working days.
We ship worldwide. Shipping prices from DKK 39. Items will be delivered to the delivery address specified when ordering.
Your goods are sent with GLS. For purchases over 300, Raw pays the freight
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 5-7 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.
Personal Data Act:
In connection with trading on Raw Jewelry, you must register with name, address, e-mail and telephone number. The registration of the information is necessary to handle and deliver your order.
Furthermore, Raw Jewelry registers the IP address from which the purchase is made. This information will only be used in connection with fraud where the information is passed on to the police.
The collected information is stored for 5 years.
As registered with Raw Jewelry, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to Raw Jewelry at firstname.lastname@example.org
Right of complaint:
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in "reasonable time" after you have discovered the defect / error. Raw Jewelry will cover return costs to a reasonable extent.
When returning, complaints and use of the right of withdrawal are sent to:
Langesvej 32 1.
Shipments are not received per. cash on delivery.
Refund: In the case of a refund, please enclose bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal:
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
- Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
The first item in physical possession when it comes to regular delivery of goods over a certain period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to email@example.com. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, it will be sent to.
Langesvej 32 1st floor
You can not regret by simply refusing to receive the item without giving clear notice.
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. The expedition goes faster if you also fill in and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received it back.
We do not accept packages sent by post. cash on delivery.
Item condition at return:
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to that described above, it is considered used. Which means that in the event of cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
By exercising the right of withdrawal, all payments received from you, including delivery costs (except for costs due to your choice of a different form of delivery than the cheapest form of standard delivery, which we offer without undue delay and no later than 14 days from the date we has been notified of your decision to exercise the right of withdrawal.Refund will be made by the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.